topic Re: Response in Sky Q

Sky a mini box connection failure

Kam+T — Tue, 04 Jul 2023 18:13:20 GMT

My sky mini box has just stopped working not connecting....keeps spinning then comes up with error.

Re: Sky a mini box connection failure

oldfella — Tue, 04 Jul 2023 18:15:38 GMT

@Kam+T wrote:

My sky mini box has just stopped working not connecting....keeps spinning then comes up with error.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Response

Kam+T — Wed, 05 Jul 2023 20:12:35 GMT

Hi Oldfella

thankyou for your response. I have tried what you suggested, the main box is fine and up and running. The miniboxes however has not responded to rebooting or rejoining my network.
saying there is a problem joining my network, in order to help need to answer 3 questions but when I try to do this the remote is not connecting and the screen displays error MR102....any suggestions.

Thanks

Kam

Re: Response

oldfella — Wed, 05 Jul 2023 20:28:11 GMT

@Kam+T wrote:

Hi Oldfella

thankyou for your response. I have tried what you suggested, the main box is fine and up and running. The miniboxes however has not responded to rebooting or rejoining my network.
saying there is a problem joining my network, in order to help need to answer 3 questions but when I try to do this the remote is not connecting and the screen displays error MR102....any suggestions.

Thanks

Kam

Hi @Kam+T

I have moved your post into your original thread.

When you reboot the mini and wait 30 secs after the front led turns Amber; does the mini switch on when you press home on the remote?

You need to respond to this post by pressing the arrow at the bottom right of this post.

Do not a start new thread with your response.