Black screen

El+co — Wed, 05 Jul 2023 18:43:12 GMT

Periodically i try to change a channel the mini screen goes black and no sound . Theres nothing i can do but switch the sky box off at the plug then turn it back on, but it's starting to happen weekly . Anyone had this issue?

Re: Black screen

oldfella — Wed, 05 Jul 2023 18:52:35 GMT

@El+co wrote:

Periodically i try to change a channel the mini screen goes black and no sound . Theres nothing i can do but switch the sky box off at the plug then turn it back on, but it's starting to happen weekly . Anyone had this issue?

Hi @El+co

Try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

topic Black screen in Sky Q

Black screen

Re: Black screen