topic Re: Satellite connection in Sky Q

Satellite connection

Victoria+McCormic — Tue, 04 Jul 2023 07:29:48 GMT

Turned on sky box's this morning, the sky box isn't showing channels, no satellite. Q box and everything has tick connection. But every time you click a channel a message comes up. Worked fine yesterday. Turned hub on and off and online procedures done but no improvement and can't find a number to contact you. We pay for a good service as we just moved from virgin but now it feels impossible to get through to anyone. Can you help please?

Thanks,

Vic

Re: Satellite connection

Daniel0210 — Tue, 04 Jul 2023 14:16:10 GMT

@Victoria+McCormic
There will be no automatic contact from Sky due to you posting on here as this is primarily a customer helps customer forum and you’re not talking to Sky Customer Services.

Have a look at this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
but you may end up needing to arrange an engineer to check your dish isn't out of alignment.

Re: Satellite connection

Invisiblename — Wed, 05 Jul 2023 12:53:52 GMT

@JordanBGoblin wrote:
If the dish or cables are damaged, your only option is the management of the building or the Sky engineers. Sky engineers can't touch the dish and power splitter if its managed by your building.

At what point did the OP say that it was a communial dish?

Re: Satellite connection

Invisiblename — Wed, 05 Jul 2023 17:11:18 GMT

@JordanBGoblin wrote:
Where the if and or part invisible or are you just trying to make me look bad?

No, but then I've no idea what you're trying to say here, either. But I stand by what I said, I can see no reference to the OP saying that they were on a communal / shared dish. If they own the property & hence the dish along with the cables from it, Sky or an independent can be arranged to look at them.

Re: Satellite connection

Daniel0210 — Wed, 05 Jul 2023 17:11:12 GMT

@JordanBGoblin

In fairness I too was wondering where you had got that possibility from and read the OPs post a couple of times to check.

Re: Satellite connection

Invisiblename — Thu, 06 Jul 2023 09:18:54 GMT

@JordanBGoblin wrote:
https://www.sky.com/help/articles/how-to-make-a-complaint

What is the relevance of your post?

Re: Satellite connection

JordanBGoblin — Thu, 06 Jul 2023 09:24:09 GMT

It shows how to contact sky.

Re: Satellite connection

Laing1 — Thu, 06 Jul 2023 17:27:21 GMT

@JordanBGoblin wrote:

It shows how to contact sky.

@JordanBGoblin but that gives the op the number to make a complaint which is a different number for problems they would need to do the following

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag