Blank Screen when viewing

Briandl1964 — Mon, 03 Jul 2023 11:58:12 GMT

It looks like that i have several issues as the same as other customers but the screen goes black(blank) when viewing programmes from sky sat. and streaming then both go blank at the same time and nothing I do with the remote like pressing home button or selecting another channel or app and it stays blank until i turn everything off and at the wall socket, this is getting very annoying

Re: Blank Screen when viewing

oldfella — Mon, 03 Jul 2023 12:08:27 GMT

@Briandl1964 wrote:

It looks like that i have several issues as the same as other customers but the screen goes black(blank) when viewing programmes from sky sat. and streaming then both go blank at the same time and nothing I do with the remote like pressing home button or selecting another channel or app and it stays blank until i turn everything off and at the wall socket, this is getting very annoying

Hi @Briandl1964

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Blank Screen when viewing

Briandl1964 — Wed, 05 Jul 2023 08:44:10 GMT

Thank you for your help in this matter, i will try this asap

topic Re: Blank Screen when viewing in Sky Q

Blank Screen when viewing

Re: Blank Screen when viewing

Re: Blank Screen when viewing