Not able to play my recordings

Aliiii — Tue, 04 Jul 2023 17:20:42 GMT

I have subscribed to some hindi channels for many years and They record dramas to watch later. But since yesterday I am not able to watch my recored dramas on my subscribed channels. It says, 'To watch this channel, please upgrade your subscription,' but the issue is I already have the subscription for those few channels.

Re: Not able to play my recordings

oldfella — Tue, 04 Jul 2023 17:25:29 GMT

@Aliiii wrote:

I have subscribed to some hindi channels for many years and They record dramas to watch later. But since yesterday I am not able to watch my recored dramas on my subscribed channels. It says, 'To watch this channel, please upgrade your subscription,' but the issue is I already have the subscription for those few channels.

Hi @Aliiii

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Not able to play my recordings

Daniel0210 — Tue, 04 Jul 2023 17:25:47 GMT

@Aliiii

Any recent changes to your package? Are you trying to record these in HD without the HD add on? Can you watch the channel live?

topic Re: Not able to play my recordings in Sky Q

Not able to play my recordings

Re: Not able to play my recordings

Re: Not able to play my recordings