topic Re: Multi room.box not working in Sky Q

Multi room.box not working

Amandastang — Tue, 04 Jul 2023 17:18:24 GMT

Multi room box not working

Re: Multi room.box not working

GD1 — Tue, 04 Jul 2023 17:21:05 GMT

@Amandastang More information is needed as we can't start to provide help from the info currently provided.

Re: Multi room.box not working

Laing1 — Tue, 04 Jul 2023 17:29:14 GMT

@Amandastang wrote:

Multi room box not working

@Amandastang Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting your mini box

Re: Multi room.box not working

oldfella — Tue, 04 Jul 2023 17:34:27 GMT

@Amandastang wrote:

Multi room box not working

Hi @Amandastang

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not on the mini as the Network reset will start the mini WPS automatically)

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box