Issues watching recordings

Jo-AnneN — Tue, 04 Jul 2023 08:00:50 GMT

When watching a recording screen goes blue and says 'channel not available' if i exit then go back in it plays agin but it doing it about 6 times during a half hour programm

Last night it did it after i paused live TV too

Any idea's ? is the hard drive failing ?

Thanks

Re: Issues watching recordings

oldfella — Tue, 04 Jul 2023 08:27:07 GMT

@Jo-AnneN wrote:

When watching a recording screen goes blue and says 'channel not available' if i exit then go back in it plays agin but it doing it about 6 times during a half hour programm

Last night it did it after i paused live TV too

Any idea's ? is the hard drive failing ?

Thanks

Hi @Jo-AnneN

Try a Reset Settings in the Q box hidden menu. It may help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If you do have a hard drive issue you will normally get a hard drive error message.

Re: Issues watching recordings

Jo-AnneN — Tue, 04 Jul 2023 08:37:14 GMT

Thanks, I wil try that

Re: Issues watching recordings

Jo-AnneN — Tue, 04 Jul 2023 16:19:42 GMT

That didn't work the message ssys

'Thier is a technical issue with this channel" when I play something recorded

topic Re: Issues watching recordings in Sky Q

Issues watching recordings

Re: Issues watching recordings

Re: Issues watching recordings

Re: Issues watching recordings