topic Re: Sky Q Netflix not loading in Sky Q

Sky Q Netflix not loading

Steve225 — Tue, 04 Jul 2023 09:22:38 GMT

I keep having to restart my sky Q box when I want to watch Netflix. When I open it I get the spinning circle continually. After restarting it works for a day and then I have to do the same again the next day.

I've confirmed that my software is up to date, any ideas?

Re: Sky Q Netflix not loading

oldfella — Tue, 04 Jul 2023 09:33:41 GMT

@Steve225 wrote:

I keep having to restart my sky Q box when I want to watch Netflix. When I open it I get the spinning circle continually. After restarting it works for a day and then I have to do the same again the next day.

I've confirmed that my software is up to date, any ideas?

Hi @Steve225

Open the Netflix App on your Q box and go the left hand Netflix menu.

Scroll down to the bottom and then scroll right and select Get Help.

On the Next screen there is an option to reload Netflix.

Try that.

Re: Sky Q Netflix not loading

Steve225 — Tue, 04 Jul 2023 09:35:20 GMT

Thank you, I might not have been clear enough in my original post but I don't even get that far. It just shows the Netflix logo with the circle underneath when I go to open the app.

Re: Sky Q Netflix not loading

oldfella — Tue, 04 Jul 2023 09:36:53 GMT

@Steve225 wrote:

Thank you, I might not have been clear enough in my original post but I don't even get that far. It just shows the Netflix logo with the circle underneath when I go to open the app.

Hi @Steve225

Thought you said it works for a day?

Re: Sky Q Netflix not loading

Steve225 — Tue, 04 Jul 2023 10:15:29 GMT

Thanks, I can give it a go when I next get into it but I assume it's the same as having to unplug before I can get in. It will refresh the app but I'll have the same issue again next time?

Re: Sky Q Netflix not loading

oldfella — Tue, 04 Jul 2023 10:20:14 GMT

@Steve225 wrote:

Thanks, I can give it a go when I next get into it but I assume it's the same as having to unplug before I can get in. It will refresh the app but I'll have the same issue again next time?

Hi @Steve225

A reboot will not reload the App the same as the Reload option in the Netflix menu.