topic I require a returns label for my old sky box in Sky Q

I require a returns label for my old sky box

Slf473 — Tue, 04 Jul 2023 09:07:00 GMT

I require a returns label for my old equipment

Re: I require a returns label for my old sky box

GD1 — Tue, 04 Jul 2023 09:12:38 GMT

@Slf473 These are normally sent after the 31 day cool off, however you can usre your own packaging.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: I require a returns label for my old sky box

Invisiblename — Tue, 04 Jul 2023 09:40:12 GMT

@Slf473 wrote:
I require a returns label for my old equipment

What do you mean by "old"? If it is a Sky HD+ box, that is yours to keep

Re: I require a returns label for my old sky box

Anonymous — Tue, 04 Jul 2023 09:53:07 GMT

@Slf473 wrote:
I require a returns label for my old equipment

Please have a look at:

UK: https://www.sky.com/help/articles/return-or-recycle-sky-equipment
Ireland: https://www.sky.com/help/articles/return-or-recycle-sky-equipment-roi

Here is where you can return your item(s). Sky have a partnership with Royal Mail (UK) and An Post (Ireland) for returning items for free. The links to the partner website is in the instruction links above.

Direct links to partner websites:
Royal Mail: https://www.royalmail.com/track-my-return#/details/2164

An Post: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Re: I require a returns label for my old sky box

Karencarter — Fri, 20 Feb 2026 10:55:48 GMT

I wish to return sky equipment

Re: I require a returns label for my old sky box

Daniel0210 — Fri, 20 Feb 2026 11:29:43 GMT

@Karencarter wrote:

I wish to return sky equipment

@Karencarter
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.