topic Re: On demand in Sky Q

On demand

Cat95 — Mon, 03 Jul 2023 19:20:56 GMT

Hi it won't let me download series on @On demand anyone else no how to fix this it says to use this service please upgrade at sky.com/upgrade

Re: On demand

Daniel0210 — Mon, 03 Jul 2023 19:21:59 GMT

@Cat95
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: On demand

Cat95 — Mon, 03 Jul 2023 19:22:53 GMT

Yes I have HD

Re: On demand

Daniel0210 — Mon, 03 Jul 2023 19:28:31 GMT

@Cat95

To see if they can help you I'm going to escalate your post to Sky and the Escalation Team may get in touch with you tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: On demand

GD1 — Mon, 03 Jul 2023 19:31:20 GMT

@Cat95 Your new thread asking the same question has been removed, creating duplicate threads isn't helpful especially when your already getting replies here.

Re: On demand

Cat95 — Mon, 03 Jul 2023 20:12:16 GMT

Sorry new to this

Re: On demand

Mr+Flibbles+86 — Tue, 04 Jul 2023 09:23:32 GMT

Thanks for escalating this. We’ve sent an invite to chat.