https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351251#M586095 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3583819">@GrantGribble</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Mon, 03 Jul 2023 16:27:44 GMT caesarome 2023-07-03T16:27:44Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351246#M586093 <P>I have returned sky equipment and Royal Mail tracking says it's been delivered but I am getting texts saying I have not returned it and will be charged.&nbsp;</P> Mon, 03 Jul 2023 16:24:57 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351246#M586093 GrantGribble 2023-07-03T16:24:57Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351251#M586095 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3583819">@GrantGribble</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Mon, 03 Jul 2023 16:27:44 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351251#M586095 caesarome 2023-07-03T16:27:44Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351260#M586098 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Mon, 03 Jul 2023 16:36:07 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4351260#M586098 Greenfingers001 2023-07-03T16:36:07Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4353712#M586607 <P>We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks</P> Thu, 06 Jul 2023 09:24:17 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4353712#M586607 Mr+Flibbles+86 2023-07-06T09:24:17Z