topic Re: Multi room box in Sky Q

Multi room box

gwderbyshire — Mon, 03 Jul 2023 14:34:28 GMT

Hi I need to return my multi room box but the package I g arrived today and Royal Mail left it out in the pouring rain. It is now destroyed. Can I get another sent out?

Re: Multi room box

MightyQuinn — Mon, 03 Jul 2023 14:50:23 GMT

Hi @gwderbyshire Yes, but you will have to contact Sky. This is a community of customers, not Sky customer services.

Re: Multi room box

gwderbyshire — Mon, 03 Jul 2023 17:56:56 GMT

Well tbh all I wanted to know is would they send another out or could I use any box to return it? And i have rung sky and they said to ask about it on this page so there you go.

Re: Multi room box

Daniel0210 — Mon, 03 Jul 2023 17:58:43 GMT

@gwderbyshire
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Multi room box

gwderbyshire — Mon, 03 Jul 2023 18:09:54 GMT

Thank you. That's really helpful. It's over 40 minutes to get through on the phone at the minute.