topic Sky q box not working in Sky Q

Sky q box not working

Flashpablo — Sun, 02 Jul 2023 09:05:43 GMT

I have lost count on how many times my sky q box doesn't work, have to reboot god knows how many times, I pay a lot of money for this service and when I complained I got some rubbish email that didn't help at all. I have already followed all instructions and still nothing. Worked fine last night and now this morning not working

Re: Sky q box not working

Daniel0210 — Sun, 02 Jul 2023 09:09:05 GMT

@Flashpablo

In what way isn't it working? Any error messages coming up on the screen?

Re: Sky q box not working

Flashpablo — Sun, 02 Jul 2023 09:10:10 GMT

No error messages just a blank screen. Comes up with hello and then nothing

Re: Sky q box not working

Daniel0210 — Sun, 02 Jul 2023 09:12:42 GMT

@Flashpablo

Try the troubleshooting on this link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Re: Sky q box not working

oldfella — Sun, 02 Jul 2023 09:13:15 GMT

@Flashpablo wrote:

No error messages just a blank screen. Comes up with hello and then nothing

Hi @Flashpablo

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky q box not working

Flashpablo — Sun, 02 Jul 2023 09:14:40 GMT

I have done all that already this happens on a regular occurrence

Re: Sky q box not working

Flashpablo — Sun, 02 Jul 2023 09:15:39 GMT

Done that it's stuck on red