topic Re: Sky q hard drive issue in Sky Q

Sky q hard drive issue

Fdsat2 — Sat, 01 Jul 2023 19:58:26 GMT

Had a power cur earlier, now my q box will not record/pause etc. Can't watch catch up only live TV.

Internet connection is fine, i have tried turning off and back on, all lights on box are normal.

Any tips?

Re: Sky q hard drive issue

Daniel0210 — Sun, 02 Jul 2023 04:54:18 GMT

@Fdsat2 wrote:

Had a power cur earlier, now my q box will not record/pause etc. Can't watch catch up only live TV.

Internet connection is fine, i have tried turning off and back on, all lights on box are normal.

Any tips?

@Fdsat2

Are you actually seeing any on screen message suggesting a hard drive issue as that's your thread title?

Re: Sky q hard drive issue

lettice — Sun, 02 Jul 2023 05:18:59 GMT

Have a read of this Sky Q help articles around recordings.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q

Mainly the one that mentions 'Can't record or delete and other recording problems' and try a reset.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-recordings-and-downloads/fix-a-problem-with-recordings/articles/fix-recording-problems-on-sky-q-other-recordings-problems

If that does not help, you can at the end of that article order a replacement Sky Q box.