topic Re: Returning sky Q equipment in Sky Q

Returning sky Q equipment

Tinklebell — Sat, 01 Jul 2023 19:08:53 GMT

Hi,

I been told I need to return my sky equipment as I currently don't have address (staying with parents for now). I've been with sky for about 16 years and I've never returned any equipment.

My problem I have is I paid £100 extra for upgraded box and £50 one off fee for sky q mini. If I return these, it would mean I have to payout again.

I can't find anything about paying extra and keeping the equipment (once I have address I be going back to current subscription). It don't seem fair if you had to pay extra and send it back you don't get refund on it as they say its a loan.

Re: Returning sky Q equipment

Daniel0210 — Sat, 01 Jul 2023 19:18:28 GMT

@Tinklebell

All Sky Q boxes and mini boxes are loaned to you for the duration of your subscription and then have to be returned. You agreed to this in the T's & C's.

Re: Returning sky Q equipment

Tinklebell — Sat, 01 Jul 2023 19:27:34 GMT

Yes, but it don't say if you had to pay towards the upgraded boxes. You have to send back free boxes that you don't pay for, but if you paid its a different story.

Re: Returning sky Q equipment

Daniel0210 — Sat, 01 Jul 2023 19:30:51 GMT

@Tinklebell

No, ALL Sky Q boxes are loaned.

Re: Returning sky Q equipment

nigea99 — Sat, 01 Jul 2023 20:02:57 GMT

hi @Tinklebell

I do think it is unfortunate that SKY don't have the ability to pause a subscription and allow customers to keep the kit during the 'pause' but 1) their systems just don't cater for it & 2) I guess, if they did it could be fraudulently used by some.

I would like to think that when you do return that the fact your account will show you paid for an upgraded box that you would manage to get a similar box without any further upgrade fee.

Unfortunately I don't think this would hold for the admin fees for minis - although you could always try