topic Picture break up when raining. in Sky Q

Picture break up when raining.

Satvai — Sat, 01 Jul 2023 08:15:39 GMT

Over the past week when it rains the picture starts to deteriorate. This includes sound disappearing, picture freezing, colour goes crazy and eventually screen goes blue with a satellite error message.

The wind doesn't effect it - only when it's raining. Water getting into the satellite dish?

William Mcclymont.

Re: Picture break up when raining.

Quoman7 — Sat, 01 Jul 2023 08:20:45 GMT

@Satvai wrote:

Over the past week when it rains the picture starts to deteriorate. This includes sound disappearing, picture freezing, colour goes crazy and eventually screen goes blue with a satellite error message.

The wind doesn't effect it - only when it's raining. Water getting into the satellite dish?

William Mcclymont.

Hi @Satvai Yes unfortunately during heavy rain or thunderstorms this can happen to your signal from the dish!

Re: Picture break up when raining.

nigea99 — Sat, 01 Jul 2023 08:22:11 GMT

hi @Satvai

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Picture break up when raining.

Addie15 — Sat, 01 Jul 2023 08:37:04 GMT

Hi there! Thank you for escalating this. We have sent an invite to Satvai.

Re: Picture break up when raining.

Lisa-P1987 — Mon, 03 Jul 2023 10:19:07 GMT

We are still looking to help you @Satvai . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Picture break up when raining.

Eeeps — Mon, 03 Jul 2023 12:23:43 GMT

As mentioned, picture and sound breakup can happen with very heavy rain.

however, it could be your dish is slightly misaligned.

Your signal levels should be 80% or better and quality 90% or better.

These are shown under settings on the Q box.

If they are low it's worth getting the dish checked.