topic Re: Can’t download in Sky Q

Can’t download

Jackopolarbear87 — Fri, 30 Jun 2023 11:04:57 GMT

I've just been reinstated and since then I can't download anything. Catch up wont work, nor on demand. I've reset box, changed from SD to HD etc. I get the message to use this service you need to upgrade subscription but I have everything I need to watch and download on demand.

Re: Can’t download

Laing1 — Fri, 30 Jun 2023 15:09:35 GMT

@Jackopolarbear87 wrote:

I've just been reinstated and since then I can't download anything. Catch up wont work, nor on demand. I've reset box, changed from SD to HD etc. I get the message to use this service you need to upgrade subscription but I have everything I need to watch and download on demand.

@Jackopolarbear87 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Can’t download

Lisa-P1987 — Fri, 30 Jun 2023 15:15:17 GMT

Thanks for escalating this. We’ve sent @Jackopolarbear87 an invite to chat.

Re: Can’t download

Tom-W19 — Sun, 02 Jul 2023 15:27:28 GMT

Hi @Jackopolarbear87

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.