topic Re: Sky Q not accepting wifi password in Sky Q

Sky Q not accepting wifi password

Rousee — Wed, 28 Jun 2023 19:15:21 GMT

We got a message to say there was no internet connection on Sky Q even though other devices are working online through the wifi. We tried putting in the password for the network in again but it won't accept the password which is correct and we have tried multiple times but each time Sky Q does not accept the password and says in is incorrect. We have tried rebooting Sky Q as well as our hub but each time its the same. What do we do?

Re: Sky Q not accepting wifi password

oldfella — Wed, 28 Jun 2023 19:41:40 GMT

@Rousee wrote:

We got a message to say there was no internet connection on Sky Q even though other devices are working online through the wifi. We tried putting in the password for the network in again but it won't accept the password which is correct and we have tried multiple times but each time Sky Q does not accept the password and says in is incorrect. We have tried rebooting Sky Q as well as our hub but each time its the same. What do we do?

Hi @Rousee

Assume you are on 3rd party Broadband and not with Sky.

The Q box needs the SSID and password for the router 2.4 Ghz band.

Who is your Broadband supplier?

Re: Sky Q not accepting wifi password

twilight+princess — Thu, 29 Jun 2023 18:40:52 GMT

Does the router have a wps button? If yes then you can click this then click the wps button on the front of the Sky Q box to automatically set up the Wi-Fi connection.

Re: Sky Q not accepting wifi password

oldfella — Thu, 29 Jun 2023 18:46:46 GMT

@twilight+princess wrote:

Does the router have a wps button? If yes then you can click this then click the wps button on the front of the Sky Q box to automatically set up the Wi-Fi connection.

That's only if you are Sky Broadband @twilight+princess

With 3rd Party broadband you have to use SSID and password for the router 2.4 Ghz band.

Re: Sky Q not accepting wifi password

twilight+princess — Thu, 29 Jun 2023 18:54:42 GMT

I have to disagree there @oldfella I have Virginmedia & used the wps button to set up the Wi-Fi connection due to the Sky Q box not accepting the passphrase.

Re: Sky Q not accepting wifi password

oldfella — Thu, 29 Jun 2023 18:59:16 GMT

@twilight+princess wrote:

I have to disagree there @oldfella I have Virginmedia & used the wps button to set up the Wi-Fi connection due to the Sky Q box not accepting the passphrase.

Hi @twilight+princess

Dont know how you have achieved that .

See following link

https://www.sky.com/help/articles/setting-up-sky-q-connect-to-third-party-router

Re: Sky Q not accepting wifi password

twilight+princess — Thu, 29 Jun 2023 19:07:35 GMT

Thanks for the link. It states that you shouldn't use wps rather than you can't use wps.

It's worth trying imo.

Re: Sky Q not accepting wifi password

oldfella — Thu, 29 Jun 2023 19:09:26 GMT

@twilight+princess wrote:

Thanks for the link. It states that you shouldn't use wps rather than you can't use wps.

Hi @twilight+princess

I suspect all routers will have a WPS button but you cannot normally use it to connect a Q box unless you are on Sky Broadband with a Sky Hub

Re: Sky Q not accepting wifi password

twilight+princess — Thu, 29 Jun 2023 19:10:51 GMT

Must've been a fluke the 2 times I've done it.

Re: Sky Q not accepting wifi password

Cant+pay — Sat, 02 Dec 2023 15:57:51 GMT

I can't use my password on sky, it is correct, but it won't hav any off them, my own, and the fibrus one.