topic Paramount+Black screen in Sky Q

Paramount+Black screen

jim8sky — Thu, 29 Jun 2023 18:51:14 GMT

I am trying to watch the latest Startrek Discovery on Paramount + it gets a few seconds in to an episode and the screen just goes blank (no picture whatsoever).

Anybody else getting this and solved the problem.

I have full fibre to house internet and the TV works fine with other streaming services.

Re: Paramount+Black screen

oldfella — Thu, 29 Jun 2023 18:55:31 GMT

@jim8sky wrote:

I am trying to watch the latest Startrek Discovery on Paramount + it gets a few seconds in to an episode and the screen just goes blank (no picture whatsoever).

Anybody else getting this and solved the problem.

I have full fibre to house internet and the TV works fine with other streaming services.

Hi @jim8sky

Is this watching Paramount+ through the App on Q or via the App on your smart TV?

If it is through the Q App have you tried rebooting the Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Paramount+Black screen

jim8sky — Fri, 30 Jun 2023 10:28:54 GMT

@oldfella

Many thanks

Sometimes when your box goes for many months without anything going wrong you forget the simple things