topic Screen freezing in Sky Q

Screen freezing

Brod5720 — Thu, 29 Jun 2023 15:24:56 GMT

Television screen keeps freezing and pixelating whilst also losing sound

Re: Screen freezing

Lisa-P1987 — Fri, 30 Jun 2023 07:49:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Screen freezing

Quoman7 — Fri, 30 Jun 2023 07:53:41 GMT

@Brod5720 wrote:

Television screen keeps freezing and pixelating whilst also losing sound

Hi @Brod5720 Try turning the SKYQ box off at the socket, then check that the cables from the dish are attached firmly at the rear of the Qbox, then turn the box back on?

Re: Screen freezing

Addie15 — Sun, 02 Jul 2023 09:27:38 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.