topic Re: Sky dish needs to be moved in Sky Q

Sky dish needs to be moved

Kelly1978 — Thu, 29 Jun 2023 15:12:02 GMT

Had sky q put in today I wasn't at home had my brother let them in as I was at work. I've come home and the sky dish is too low its all I can see when I look out of my window. How can I get this moved

Re: Sky dish needs to be moved

Daniel0210 — Thu, 29 Jun 2023 15:17:55 GMT

@Kelly1978

Sky should have consulted with your brother (if he was the responsible adult at the address), however it may have been the only suitable place within the guidelines the engineer works to regarding positioning and height.

Re: Sky dish needs to be moved

nigea99 — Thu, 29 Jun 2023 15:24:43 GMT

@Kelly1978 wrote:

Had sky q put in today I wasn't at home had my brother let them in as I was at work. I've come home and the sky dish is too low its all I can see when I look out of my window. How can I get this moved

hi @Kelly1978

I have escalated your post to a team that assist customers posting here - hopefully they will get in touch with you

Hopefully they can advise what options are open to you.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

P.S. I am guessing it may help if you can take some pictures ready to send them when they make contact

Re: Sky dish needs to be moved

Kelly1978 — Thu, 29 Jun 2023 15:41:46 GMT

Thank you 😊

Re: Sky dish needs to be moved

Kelly1978 — Thu, 29 Jun 2023 15:44:35 GMT

Hehe engineer didn't ask him. And it's so much lower than any others on the street.

Re: Sky dish needs to be moved

Addie15 — Thu, 29 Jun 2023 15:46:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to Kelly1978.