topic Re: Not received a remote or sky box delivery in Sky Q

Not received a remote or sky box delivery

skycustomer000 — Mon, 26 Jun 2023 14:37:38 GMT

I had a engineer visit and was meant to have a new sky box fitted into my new home and my old one taken back. But they had refitted my old box and not provided a new one. We also do not have a new remote. Was told by customer service that a redelivery has been arranged but it has been more than 5 business days and I have still not received these items.

Re: Not received a remote or sky box delivery

Tom-W19 — Tue, 27 Jun 2023 08:14:59 GMT

Hi @skycustomer000

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Not received a remote or sky box delivery

Tom-W19 — Thu, 29 Jun 2023 08:20:55 GMT

Hi @skycustomer000

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us