Issue with Q Box

Boomboom2004 — Wed, 28 Jun 2023 17:11:22 GMT

I have recently had delivered a new sky q box. The reason that this was delivered was because the previous one kept shutting itself down to the black page that says "sky will be ready to go in a few minutes ". As a result of this we continually lost any recorded programs. Every day i would have to unplug the box to restart. Your technicians tried on two occasions to repair this via the phone and conceeded, sending a new box. Since i have plugged in the new box, it has shut itself down every night , for the past seven nights, showing the same sky loading screen. As you can imagine this is frustrating!

Re: Issue with Q Box

MightyQuinn — Wed, 28 Jun 2023 17:15:11 GMT

Hi @Boomboom2004 They are not our technicians as we are all customers like yourself. What time does the box shutdown? Is it 2:30 am ish as this will be the Standby settings in Eco mode. You can change this to Active or None.

Using the standby settings | Sky Help | Sky.com

topic Re: Issue with Q Box in Sky Q

Issue with Q Box

Re: Issue with Q Box