topic Re: Broadband issues in Sky Q

Broadband issues

Alambo — Wed, 28 Jun 2023 11:52:11 GMT

I currently don't have broadband at my property and want it installing so I can watch sky

Re: Broadband issues

SlenderRobert — Wed, 28 Jun 2023 11:58:11 GMT

@Alambo wrote:
I currently don't have broadband at my property and want it installing so I can watch sky

You need to ring Sky and order it then.

Or you can order online: https://www.sky.com/broadband

FYI you don't need to have Sky Broadband in order to have Sky TV. There are many other broadband suppliers (many often much cheaper) so it's worthwhile doing a bit of research first.

https://www.moneysupermarket.com/broadband/check-my-area/

Re: Broadband issues

Alambo — Wed, 28 Jun 2023 11:58:37 GMT

Hi this is Steve Kelly working with community mental health team , Andrew is hard of hearing so we are communicating through txt. Andrew has sky TV but it won't connect because he had no broadband installed

Re: Broadband issues

SlenderRobert — Wed, 28 Jun 2023 12:00:08 GMT

@Alambo wrote:
Hi this is Steve Kelly working with community mental health team , Andrew is hard of hearing so we are communicating through txt. Andrew has sky TV but it won't connect because he had no broadband installed

What type of Sky TV does he have? Sky+, Sky Q, Sky Glass or Sky Stream?

Re: Broadband issues

Alambo — Wed, 28 Jun 2023 12:01:33 GMT

Sky q

Re: Broadband issues

SlenderRobert — Wed, 28 Jun 2023 12:02:04 GMT

If not currently registered, it might be useful to get in touch with Sky's accessibility department:

https://www.sky.com/help/articles/contacting-sky-accessibility

Re: Broadband issues

GD1 — Wed, 28 Jun 2023 12:13:56 GMT

@Alambo Broadband isn't a requirement for Sky Q as that services uses Satellite to deliver their channels, do they have a dish installed?