topic Returning equipment - need you to send packaging in Sky Q

Returning equipment - need you to send packaging

Rebecca+Boardman — Wed, 28 Jun 2023 11:28:48 GMT

Hi there, sky tv is not possible at my address so I'm sending back the equipment. I haven't received the packaging. Can you please resend..

SKY1992bf — Wed, 28 Jun 2023 11:32:17 GMT

@Rebecca+Boardman Can you clarify which sky equipment you have as you have posted on the sky + board which doesn't need returning

Rebecca+Boardman — Wed, 28 Jun 2023 11:37:33 GMT

I had Sky Q

GD1 — Wed, 28 Jun 2023 11:45:16 GMT

@Rebecca+Boardman You can use your own packaging, and can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Please be aware you're not talking to Sky Customer services so nothing will happen in response to a forum post.

Daniel0210 — Wed, 28 Jun 2023 12:12:43 GMT

@Rebecca+Boardman wrote:

Hi there, sky tv is not possible at my address so I'm sending back the equipment. I haven't received the packaging.

We are presuming you've cancelled your subscription and received email confirmation?