topic Can't connect to my routers 5ghz channel in Sky Q

Can't connect to my routers 5ghz channel

Christowersone — Tue, 27 Jun 2023 18:50:36 GMT

My Internet provider has two channels on the router, 2.4 and 5 ghz. Originally Sky Q was connected to the 2.4 channel. The 5 ghz channel has a different ID to the 2.4 but it doesn't show up in the WiFi list.

Is there anyway to connect the 5 ghz channel without having to contact the infuriating sky "help" ?

Re: Can't connect to my routers 5ghz channel

nigea99 — Tue, 27 Jun 2023 18:53:36 GMT

@Christowersone wrote:

My Internet provider has two channels on the router, 2.4 and 5 ghz. Originally Sky Q was connected to the 2.4 channel. The 5 ghz channel has a different ID to the 2.4 but it doesn't show up in the WiFi list.

Is there anyway to connect the 5 ghz channel without having to contact the infuriating sky "help" ?

hi @Christowersone

Unfortunately not - SKY Q will only use the 2.4GHz band with 3rd party providers

Re: Can't connect to my routers 5ghz channel

Christowersone — Tue, 27 Jun 2023 19:30:23 GMT

Thank you for the timely response. Strange though as Zen technical (Internet provider) said it was possible but Sky needed to change a setting in the box.

Re: Can't connect to my routers 5ghz channel

oldfella — Tue, 27 Jun 2023 19:37:27 GMT

@Christowersone wrote:

Thank you for the timely response. Strange though as Zen technical (Internet provider) said it was possible but Sky needed to change a setting in the box.

Hi @Christowersone

If you connect a Sky Q booster by Ethernet to your router then you can use WPS on your Q Box to connect to the 5 Ghz band of the booster

Re: Can't connect to my routers 5ghz channel

Daveshep234 — Sun, 21 Jan 2024 09:43:20 GMT

I have the same problem but I have sky broadband! I split the channels to 5 and 2.4ghz so I can connect outside cameras, now my Q box only finds 2.4ghz and the mini boxes freeze constantly.
How do I fix this?