https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344720#M585000 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3790371">@Silversands1980</a>&nbsp;</P> <P>That normally relates to a connection problem iirc. Is this on the main box or a mini box? See the troubleshooting on this link</P> <P><A href="https://www.sky.com/help/articles/on-screen-message" target="_blank">https://www.sky.com/help/articles/on-screen-message</A>&nbsp;&nbsp;</P> Tue, 27 Jun 2023 14:32:17 GMT Daniel0210 2023-06-27T14:32:17Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344708#M584997 <P>Hi I've been on hold for over 25 minutes trying to get someone to help me</P> Tue, 27 Jun 2023 14:22:30 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344708#M584997 Silversands1980 2023-06-27T14:22:30Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344711#M584998 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3790371">@Silversands1980</a>&nbsp;</P> <P>25 minutes isn't that long to be fair. Is your issue we as fellow customers can help you with?&nbsp;</P> Tue, 27 Jun 2023 14:25:47 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344711#M584998 Daniel0210 2023-06-27T14:25:47Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344714#M584999 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3790371">@Silversands1980</a>&nbsp;wrote:<BR /><P>Hi I've been on hold for over 25 minutes trying to get someone to help me</P><HR /></BLOCKQUOTE><P>My sky Q box is playing up...it was coming up error MR001 but nothing seems to be working when I'm trying to reset it xx</P> Tue, 27 Jun 2023 14:27:52 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344714#M584999 Silversands1980 2023-06-27T14:27:52Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344720#M585000 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3790371">@Silversands1980</a>&nbsp;</P> <P>That normally relates to a connection problem iirc. Is this on the main box or a mini box? See the troubleshooting on this link</P> <P><A href="https://www.sky.com/help/articles/on-screen-message" target="_blank">https://www.sky.com/help/articles/on-screen-message</A>&nbsp;&nbsp;</P> Tue, 27 Jun 2023 14:32:17 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344720#M585000 Daniel0210 2023-06-27T14:32:17Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344730#M585003 <P>Its a mini box in the bedroom. The main box in living room is working fine now xx</P> Tue, 27 Jun 2023 14:39:52 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344730#M585003 Silversands1980 2023-06-27T14:39:52Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344742#M585005 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3790371">@Silversands1980</a>&nbsp;</P> <P>Try in this order&gt;</P> <UL> <LI>reboot your router</LI> <LI>reboot your main Sky Q box</LI> <LI>reboot your mini box</LI> </UL> Tue, 27 Jun 2023 14:50:30 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344742#M585005 Daniel0210 2023-06-27T14:50:30Z https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344748#M585008 <P>Will do thank u <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 27 Jun 2023 14:52:46 GMT https://helpforum.sky.com/t5/Sky-Q/Hi-ive-been-on-hold-for-over-25-minutes-trying-to-get-help/m-p/4344748#M585008 Silversands1980 2023-06-27T14:52:46Z