topic HD or UHD in Sky Q

HD or UHD

LauraK1985 — Tue, 27 Jun 2023 13:07:18 GMT

I'm currently paying £9 per month for the HD package. However, I also pay for Sky Q which seems to come with UHD package for free.

Do I need to pay for HD also or should I cancel that?

Re: HD or UHD

nigea99 — Tue, 27 Jun 2023 13:16:47 GMT

@LauraK1985 wrote:

I'm currently paying £9 per month for the HD package. However, I also pay for Sky Q which seems to come with UHD package for free.

Do I need to pay for HD also or should I cancel that?

hi @LauraK1985

There is no SKY Q specific charge - all the costs are for subscriptions to the TV channels & UHD is not free

The box may be UHD capable but to use UHD on SKY channels then you must have both HD and UHD subscriptions

Re: HD or UHD

TimmyBGood — Tue, 27 Jun 2023 13:34:28 GMT

@LauraK1985

The UHD subscription does not cover HD as well.

Sky typically now bundles them as an option when building a Q subscription package

Re: HD or UHD

LauraK1985 — Tue, 27 Jun 2023 13:48:20 GMT

Thanks for your answers. Apologies for the confusion - I meant the multi-screen package (with Sky Q) seems to give me UHD.

As you can see from the screen shot below, I have Sky HD and Ultra HD. So, if I cancel the HD, would I still be able to use the Ultra HD?

Re: HD or UHD

TimmyBGood — Tue, 27 Jun 2023 13:52:37 GMT

@LauraK1985 wrote:

I meant the multi-screen package (with Sky Q) seems to give me UHD.

That was the case with the Entertainment baseline product, but not for Signature

As you can see from the screen shot below, I have Sky HD and Ultra HD. So, if I cancel the HD, would I still be able to use the Ultra HD?

I think you effectively have the 'Ultra HD + HD' add-on, so that would remove both.

Re: HD or UHD

nigea99 — Tue, 27 Jun 2023 14:17:25 GMT

@TimmyBGood wrote:

@LauraK1985 wrote:

I meant the multi-screen package (with Sky Q) seems to give me UHD.

That was the case with the Entertainment baseline product, but not for Signature

Hi @LauraK1985 - unfortunately there is an error in the pop up information screen that shows if you click on the multiscreen info button - it still says

Enjoy Sky on a second TV & on 4 devices with Sky Go, plus get UHD on your main box

which as @TimmyBGood says is no longer the case - with Signature you need both HD & UHD add ons

This wording error has been reported but clearly not yet reached those who need to correct it