topic Recording in Sky Q

Recording

FizzyS — Tue, 27 Jun 2023 12:34:40 GMT

Everytime I try to go on my recordings, and try to watch them for some reason a blue screen appears and says 'to watch this channel, please upgrade your subscription' I have the subscription and the subscription is active but for some reason my recordings don't come on, is there anyway anyone could help.

Thanks

Re: Recording

Stephen+Mourton — Tue, 27 Jun 2023 15:49:14 GMT

Have you tried rebooting your SkyQ box? (Turning it off at the mains, waiting at least 30 seconds and then plugging back in). If so then I can only suggest you ring Sky direct.

Re: Recording

oldfella — Tue, 27 Jun 2023 16:21:48 GMT

@FizzyS wrote:

Everytime I try to go on my recordings, and try to watch them for some reason a blue screen appears and says 'to watch this channel, please upgrade your subscription' I have the subscription and the subscription is active but for some reason my recordings don't come on, is there anyway anyone could help.

Thanks

Hi @FizzyS

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Recording

FizzyS — Tue, 27 Jun 2023 22:57:59 GMT

I've tried all of that, but for some reason' it still won't work