topic Re: Why can I not access Apple + TV? in Sky Q

Why can I not access Apple + TV?

AAK — Mon, 26 Jun 2023 20:37:45 GMT

The MySky app seems to think that I have successfully signed up using the email link provided by Sky, but Apple TV does not appear to recognise this when I sign into the app on my TV.

Re: Why can I not access Apple + TV?

Greenfingers001 — Tue, 27 Jun 2023 08:56:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Why can I not access Apple + TV?

Lisa-P1987 — Thu, 29 Jun 2023 09:29:02 GMT

We are still looking to help you @AAK . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Why can I not access Apple + TV?

Anthom — Thu, 29 Jun 2023 10:29:30 GMT

I would still like help but did not see the colourful bubble saying that you were trying to contact me. Still no Apple TV+ (I have downloaded the app to my phone) but I now seem to have different log ins for Sky Community Sky accounts and and Sky.com, does that sound right?

Re: Why can I not access Apple + TV?

caesarome — Thu, 29 Jun 2023 11:04:14 GMT

@Anthom

Do you have multiple logins as the chat invite was sent to your @AAK account if you do although it has now been closed due to you not responding.

Re: Why can I not access Apple + TV?

Anthom — Thu, 29 Jun 2023 11:35:39 GMT

This post came through to my correct email address but I didn't see anything from the sky team ☹️

Re: Why can I not access Apple + TV?

MartinU — Thu, 14 Sep 2023 15:10:17 GMT

After redeeming my Sky VIP 6 months free Apple TV from the App. My TV is not recognising this and is not allowing me access.