topic Re: Apps disappearing in Sky Q

Apps disappearing

Dani+gaffney — Mon, 26 Jun 2023 15:43:22 GMT

I have just purchased sky cinema and paramount +, now all my apps have disappeared of my sky . Any idea why ?

Re: Apps disappearing

Greenfingers001 — Tue, 27 Jun 2023 08:11:35 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Apps disappearing

Quoman7 — Tue, 27 Jun 2023 08:27:50 GMT

@Dani+gaffney wrote:

I have just purchased sky cinema and paramount +, now all my apps have disappeared of my sky . Any idea why ?

Hi @Dani+gaffney Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Apps disappearing

Tom-W19 — Thu, 29 Jun 2023 08:44:25 GMT

Hi @Dani+gaffney

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us