Connection Issues

CarolineBroderick — Mon, 26 Jun 2023 17:46:07 GMT

My connection to my BT router has started to drop out continually.

Smart set up is disabled on the Hub Manager so there's no conflict there.

I've reset the network settings multiple times and the box connects for literally 30 seconds and then drops out again.

I've updated the software on the box too

Any other ideas?

Re: Connection Issues

oldfella — Mon, 26 Jun 2023 17:53:00 GMT

@CarolineBroderick wrote:

My connection to my BT router has started to drop out continually.

Smart set up is disabled on the Hub Manager so there's no conflict there.

I've reset the network settings multiple times and the box connects for literally 30 seconds and then drops out again.

I've updated the software on the box too

Any other ideas?

Hi @CarolineBroderick

Assume you are carrying out a Network reset and using the router SSID and password of the router 2.4 Ghz band.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

After the box is back up and running carry out another Network reset

Re: Connection Issues

dillonwilliams — Mon, 26 Jun 2023 17:57:05 GMT

can you sort it out it is still conected but youtube is not working propally and make is really fast

Re: Connection Issues

dillonwilliams — Mon, 26 Jun 2023 17:58:47 GMT

make it really fast on youtube

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Connection Issues

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