https://helpforum.sky.com/t5/Sky-Q/Catch-up/m-p/4343210#M584613 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3789560">@Pigletuk</a>&nbsp;wrote:<BR />Why is it that since I have upgraded to SkyQ I am unable to watch sky programmes on catch up without4having HD. Not at all pleased as wanted to watch poker face after missing first 2 episodes.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3789560">@Pigletuk</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Sun, 25 Jun 2023 20:32:07 GMT oldfella 2023-06-25T20:32:07Z https://helpforum.sky.com/t5/Sky-Q/Catch-up/m-p/4343194#M584612 Why is it that since I have upgraded to SkyQ I am unable to watch sky programmes on catch up without4having HD. Not at all pleased as wanted to watch poker face after missing first 2 episodes. Sun, 25 Jun 2023 20:18:55 GMT https://helpforum.sky.com/t5/Sky-Q/Catch-up/m-p/4343194#M584612 Pigletuk 2023-06-25T20:18:55Z https://helpforum.sky.com/t5/Sky-Q/Catch-up/m-p/4343210#M584613 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3789560">@Pigletuk</a>&nbsp;wrote:<BR />Why is it that since I have upgraded to SkyQ I am unable to watch sky programmes on catch up without4having HD. Not at all pleased as wanted to watch poker face after missing first 2 episodes.<HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3789560">@Pigletuk</a>&nbsp;</P> <P>First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.<BR />This needs to done on the main Q box.<BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Sun, 25 Jun 2023 20:32:07 GMT https://helpforum.sky.com/t5/Sky-Q/Catch-up/m-p/4343210#M584613 oldfella 2023-06-25T20:32:07Z