Sky picture is scrambled and no signal

Jasper2018 — Sun, 25 Jun 2023 12:55:58 GMT

Sky box is scrambled picture is not right on most channels

Re: Sky picture is scrambled and no signal

oldfella — Sun, 25 Jun 2023 13:27:56 GMT

@Jasper2018 wrote:

Sky box is scrambled picture is not right on most channels

Hi @Jasper2018

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If this doesn't help it's best to contact Sky for an Engineer to check your dish.

topic Re: Sky picture is scrambled and no signal in Sky Q

Sky picture is scrambled and no signal

Re: Sky picture is scrambled and no signal