topic Sky q box losing wireless connection in Sky Q

Sky q box losing wireless connection

Rodderslegend — Sat, 24 Jun 2023 18:24:52 GMT

Everyday sky q box is losing connection and need to input password from router again

Re: Sky q box losing wireless connection

Greenfingers001 — Sun, 25 Jun 2023 07:44:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q box losing wireless connection

Quoman7 — Sun, 25 Jun 2023 07:45:20 GMT

@Rodderslegend wrote:

Everyday sky q box is losing connection and need to input password from router again

Hi @Rodderslegend Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Sky q box losing wireless connection

Tom-W19 — Tue, 27 Jun 2023 07:58:51 GMT

Hi @Rodderslegend

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.