topic Re: Bluetooth remote in Sky Q

Engineer didn’t show

Luka85 — Sat, 24 Jun 2023 05:42:40 GMT

Sky Engineer didn't turn up after waiting around all day for them to show.

Is there a quick way of speaking to someone as opposed to sitting on hold ? I love the sky interface but customer service has always been painful haven't been able to use Sky in our living room for over 3 months.

Re: Bluetooth remote

Luka85 — Sat, 24 Jun 2023 05:47:49 GMT

I can only use Bluetooth remote when I put the remote next to the side of the TV. My sky box is strapped using Velcro to the back of the TV. I've changed remotes and batteries and it's the same issue. Annoying as anything to the point we don't want sky in our main living room.

could this be needing a replacement sky mini box in that room ? Or is there something we're doing wrong. We're only sat 6 feet away

Re: Engineer didn’t show

Daniel0210 — Sat, 24 Jun 2023 06:04:50 GMT

@Luka85 wrote:

Is there a quick way of speaking to someone as opposed to sitting on hold ?

@Luka85

I'm afraid you'll have to call (when they open).

@Luka85 wrote:

haven't been able to use Sky in our living room for over 3 months.

What is wrong with the box? What have Sky tried in the last 3 months to rectify it (presumably you've reported it some time ago)? As Sky+ and Sky+HD boxes are at least 7 years old they are likely to have problems.

Re: Bluetooth remote

Daniel0210 — Sat, 24 Jun 2023 06:07:19 GMT

@Luka85

I have just replied re the issue you've posted on the Sky+ board, so do you have Sky+ or Sky Q and the incorrect post can be removed?

Re: Engineer didn’t show

Annie+UK — Sat, 24 Jun 2023 08:43:28 GMT

@Luka85 wrote:

Sky Engineer didn't turn up after waiting around all day for them to show.

Is there a quick way of speaking to someone as opposed to sitting on hold ? I love the sky interface but customer service has always been painful haven't been able to use Sky in our living room for over 3 months.

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

Re: Engineer didn’t show

Luka85 — Sat, 24 Jun 2023 09:18:56 GMT

Thanks Annie

Re: Engineer didn’t show

Daniel0210 — Sat, 24 Jun 2023 09:48:35 GMT

@Luka85

As you have posted on the Sky Q board you have Sky Q and not Sky+ I've moved your thread and merged them.

Re: Engineer didn’t show

Mr+Flibbles+86 — Sat, 24 Jun 2023 10:17:16 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Engineer didn’t show

Lisa-P1987 — Mon, 26 Jun 2023 15:57:31 GMT

We are still looking to help you @Luka85 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Engineer didn’t show

Lisa-P1987 — Fri, 30 Jun 2023 09:09:48 GMT

Thanks for chatting to us @Luka85 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks