topic Re: Sky q just looping a advert for sky in Sky Q

Sky q just looping a advert for sky

Tom+halifax — Sat, 24 Jun 2023 07:33:47 GMT

So the other day I turned on my tv with sky a box and all I have on the screen is a sky q advert saying helpful hints and tips and I cannot get rid of it.

Re: Sky q just looping a advert for sky

Quoman7 — Sat, 24 Jun 2023 07:36:58 GMT

@Tom+halifax wrote:

So the other day I turned on my tv with sky a box and all I have on the screen is a sky q advert saying helpful hints and tips and I cannot get rid of it.

Hi @Tom+halifax Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Re: Sky q just looping a advert for sky

Tom+halifax — Sat, 24 Jun 2023 07:51:58 GMT

I have done this and nothing !!

Re: Sky q just looping a advert for sky

Quoman7 — Sat, 24 Jun 2023 08:06:36 GMT

@Tom+halifax wrote:

I have done this and nothing !!

@Tom+halifax so when you try to change channels with your remote the SKY box stays on the same channel? Try resetting your remote:-

Press and hold 7 and 9 together on your Sky remote for three seconds. Press and hold 1 and 3 together for three seconds.

Re: Sky q just looping a advert for sky

Tom+halifax — Sat, 24 Jun 2023 08:07:25 GMT

So the sky isn't even on a channel all it is doing is playing the same sky q advert about tip and tricks over and over again not a single button on my remote works apart from the volume button and yes I have changed the battery's

Re: Sky q just looping a advert for sky

Invisiblename — Sat, 24 Jun 2023 08:11:09 GMT

@Tom+halifax @Quoman7 Sounds like it's on channel 998. Does your remote control still turn your Sky & TV on & off? What happens when you try & change channel? If you press 'i' on your remote does the info banner come up?

Re: Sky q just looping a advert for sky

Quoman7 — Sat, 24 Jun 2023 08:09:17 GMT

@Tom+halifax wrote:

So the sky isn't even on a channel all it is doing is playing the same sky q advert about tip and tricks over and over again not a single button on my remote works apart from the volume button and yes I have changed the battery's

@Tom+halifax Have you tried resetting the remote?

Re: Sky q just looping a advert for sky

Tom+halifax — Sat, 24 Jun 2023 08:23:36 GMT

This worked !!! Amazing many thanks

Re: Sky q just looping a advert for sky

RDuncan — Tue, 29 Aug 2023 20:59:46 GMT

Literally had this happen to me tonight. Turns out that the "4" button was stuck down thus stopping any other buttons working. Duh!

Re: Sky q just looping a advert for sky

Ella7 — Fri, 17 Nov 2023 14:41:17 GMT

Worked for me thank you so much!