https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-reboot/m-p/4341288#M584110 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788644">@thurted</a>&nbsp;</P> <P><BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank" rel="noopener">https://www.sky.com/help/home</A></P> Fri, 23 Jun 2023 09:05:35 GMT oldfella 2023-06-23T09:05:35Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-reboot/m-p/4341280#M584109 <P>Every evening sometimes two or three times, our main Sky Q box just shuts down!<BR />All I can do is unplug it from the back wait 30 seconds then reboot it again.</P><P>&nbsp;</P><P>It happens when watching:<BR />Recordings<BR />Disney+<BR />Prime<BR />Netflixs</P><P>UHD<BR />But not when watch standard TV channels.<BR />I have tried everything....reseting it default settings, clearing the harddrive, going into the hidden menu and doing a facory reset, etc.......but the same things happen!!&nbsp;<BR /><BR />It also gets really hot too.<BR /><BR /></P><P>SKY PEOPLE please help, I need an engineer, what number do I call?<BR /><BR />Thanks</P> Fri, 23 Jun 2023 09:01:35 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-reboot/m-p/4341280#M584109 thurted 2023-06-23T09:01:35Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-reboot/m-p/4341288#M584110 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788644">@thurted</a>&nbsp;</P> <P><BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank" rel="noopener">https://www.sky.com/help/home</A></P> Fri, 23 Jun 2023 09:05:35 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Box-reboot/m-p/4341288#M584110 oldfella 2023-06-23T09:05:35Z