Blue screen on multiroom

stevieg+1958 — Wed, 21 Jun 2023 11:31:32 GMT

Sky multiroom goes to blue screen and then goes back on but it does it regularly it's been doing it a few weeks

Re: Blue screen on multiroom

oldfella — Wed, 21 Jun 2023 11:41:52 GMT

@stevieg+1958 wrote:

Sky multiroom goes to blue screen and then goes back on but it does it regularly it's been doing it a few weeks

Hi @stevieg+1958

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically ).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. Make sure you press the WPS button on the Sky router and not the reset button.

Re: Blue screen on multiroom

stevieg+1958 — Fri, 23 Jun 2023 06:44:43 GMT

Just done it seems to be ok now many thanks

Re: Blue screen on multiroom

Peteh1979 — Tue, 27 Aug 2024 18:51:25 GMT

I have same issue I have rebooted and tested the wifi still not fixing the issue any other ideas

topic Re: Blue screen on multiroom in Sky Q

Blue screen on multiroom

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Re: Blue screen on multiroom