topic Netflix app crashes on certain shows in Sky Q

Netflix app crashes on certain shows

Vamip — Thu, 22 Jun 2023 18:02:03 GMT

When I try to watch black mirror or stranger things the episode plays for 10 seconds then I get booted back to the sky home page. However other shows work fine. I have contacted sky help done everything they have even reset the app from there end.

Worked fine for two days now back to how it was. I have asked for another box but it seems to have fallen on deaf ears.
Has anyone else had this issue??

Re: Netflix app crashes on certain shows

Tom-W19 — Fri, 23 Jun 2023 09:15:30 GMT

Hi @Vamip

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix app crashes on certain shows

Mr+Flibbles+86 — Sun, 25 Jun 2023 10:46:34 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks