topic Network issue in Sky Q

Network issue

Cobblers2 — Thu, 22 Jun 2023 16:38:24 GMT

I switched broadband provider months ago and i must have unplugged the sky q box but it keeps coming up with the old internet and i have tried factory resetting the settings and also using an ethernet cable but still comes up with the old network

Re: Network issue

Tom-W19 — Fri, 23 Jun 2023 08:55:06 GMT

Hi @Cobblers2

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Network issue

Greenfingers001 — Sun, 25 Jun 2023 08:54:54 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks