https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-started-freezing-pausing-even-when-trying-to-watch-recordings/m-p/4340477#M583977 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788116">@Laura+DMul</a>&nbsp;wrote:<BR /> <P>Had sky q for 5 years now and never had problems but one mini box for last week has started to freeze and pause making it impossible to watch now live tv or recordings. Could it be that we need a replacement?&nbsp;<BR /><BR /></P> <P>had new internet but that was a while ago and it's much better now too and has been fine up to now.&nbsp;<BR /><BR /></P> <P>thanks&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788116">@Laura+DMul</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?</P> Thu, 22 Jun 2023 08:11:46 GMT Quoman7 2023-06-22T08:11:46Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-started-freezing-pausing-even-when-trying-to-watch-recordings/m-p/4340331#M583952 <P>Had sky q for 5 years now and never had problems but one mini box for last week has started to freeze and pause making it impossible to watch now live tv or recordings. Could it be that we need a replacement?&nbsp;<BR /><BR /></P><P>had new internet but that was a while ago and it's much better now too and has been fine up to now.&nbsp;<BR /><BR /></P><P>thanks&nbsp;</P> Wed, 21 Jun 2023 20:59:35 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-started-freezing-pausing-even-when-trying-to-watch-recordings/m-p/4340331#M583952 Laura+DMul 2023-06-21T20:59:35Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-started-freezing-pausing-even-when-trying-to-watch-recordings/m-p/4340477#M583977 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788116">@Laura+DMul</a>&nbsp;wrote:<BR /> <P>Had sky q for 5 years now and never had problems but one mini box for last week has started to freeze and pause making it impossible to watch now live tv or recordings. Could it be that we need a replacement?&nbsp;<BR /><BR /></P> <P>had new internet but that was a while ago and it's much better now too and has been fine up to now.&nbsp;<BR /><BR /></P> <P>thanks&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3788116">@Laura+DMul</a>&nbsp;Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?</P> Thu, 22 Jun 2023 08:11:46 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-mini-box-started-freezing-pausing-even-when-trying-to-watch-recordings/m-p/4340477#M583977 Quoman7 2023-06-22T08:11:46Z