topic Re: Returns in Sky Q

Returns

Nibby — Wed, 21 Jun 2023 16:34:27 GMT

Hello, I have received a returns box for my sky Q mini box. I was wanting ask if I could delay sending this equipment back until August please without incurring a charge?
I am a diamond member of sky

many thanks

Re: Returns

GD1 — Wed, 21 Jun 2023 16:36:55 GMT

@Nibby You're not contacting Sky Customer services, and if items are not returned by the due date provided a non return fee will be applied.

Re: Returns

Daniel0210 — Wed, 21 Jun 2023 16:40:20 GMT

@Nibby

In addition the non return fee for a mini box is currently £50, and when you've returned it keep your proof of posting safe and indefinitely.

Re: Returns

Nibby — Wed, 21 Jun 2023 16:48:31 GMT

Daniel0210

does that mean I will get the £50 fee back when I do return the item?

Re: Returns

TimmyBGood — Wed, 21 Jun 2023 16:56:04 GMT

@Nibby

Eventually, yes, but be sure to keep the proof of posting receipt.

Re: Returns

Daniel0210 — Wed, 21 Jun 2023 16:56:31 GMT

@Nibby

Yes. Returns are taking 2+ weeks to be processed. Just keep that proof!

Re: Returns

Nibby — Wed, 21 Jun 2023 16:57:19 GMT

Ok will do thank you 👍