topic Re: Sky Q mini box not working tidy in Sky Q

Sky Q mini box not working tidy

Suknap — Tue, 20 Jun 2023 20:49:16 GMT

Hi my sky q mini box does not work tidy, it keeps freezing so much that I can not watch TV, I have tried rebooting internet box, the main sky q box and the mini bax but that has not done anything. Is there anything else I can try please or is the box broke ? Thanks

Re: Sky Q mini box not working tidy

Addie15 — Wed, 21 Jun 2023 08:53:48 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q mini box not working tidy

Greenfingers001 — Sat, 24 Jun 2023 09:08:53 GMT

Update:

Spoke with @Suknap and issue was related to booster no longer being part of the mesh, issue resolved.

Thanks again for the escalation have a great weekend 🙂

Re: Sky Q mini box not working tidy

Suknap — Tue, 27 Jun 2023 21:07:36 GMT

@Greenfingers001 thanks for all your help the other day the freezing has started again and is even worse have rung sky an engineer is coming out but not until the 11 july

Re: Sky Q mini box not working tidy

Nothappy133 — Fri, 03 Nov 2023 22:03:51 GMT

I want sky ripped out I have had enough everytime it breaks they are closed convenient I have no power whatsoever to my second box I am sick of calling them and being fobbed off when will they actually realise there is a problem and actually do something g about it. I'm going to seek legal advice I have been keeping logs of everytime it breaks and I want out of my contract with them I have had enough

Re: Sky Q mini box not working tidy

Daniel0210 — Sat, 04 Nov 2023 06:03:48 GMT

@Nothappy133

I don't think it's Skys fault that the call centres are closed when you're experiencing an issue. They don't remain open 24/7. What have Sky suggested so far? Have they swapped the box? Have they sent an engineer?

To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget to keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of your notice period.