topic Re: Pixellation in recordings in Sky Q

Pixellation in recordings

Sophielegs — Tue, 20 Jun 2023 07:08:45 GMT

Hi these last couple of days getting a lot of pixellation when playing back my recordings don't usually get that any ideas please

Re: Pixellation in recordings

Addie15 — Wed, 21 Jun 2023 08:34:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Pixellation in recordings

Raider999 — Wed, 21 Jun 2023 09:29:03 GMT

I would try powering down the main Q box at the socket, wait 5 minutes and power back up.

This may not solve problem with existing record but may solve the problem for future recordings

Re: Pixellation in recordings

Greenfingers001 — Sat, 24 Jun 2023 07:43:36 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks