topic Re: Unable to download or use mini boxes when using Non sky router in Sky Q

Unable to download or use mini boxes when using Non sky router

Phatman316 — Mon, 19 Jun 2023 19:02:19 GMT

I have recently changed over to box broadband and have a Nokia router which is hard wired to my sky q. I can connect it to my main sky enough to watch and record live tv programmes but can connect download or connect sky q to mini boxes. Even in the settings I can't turn it on to connect minis to q. Hope this all makes sense

Re: Unable to download or use mini boxes when using Non sky router

Addie15 — Wed, 21 Jun 2023 08:29:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to download or use mini boxes when using Non sky router

Greenfingers001 — Sun, 25 Jun 2023 08:08:54 GMT

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks