topic Returning equipment in Sky Q

Returning equipment

Mizunoman — Tue, 20 Jun 2023 17:55:22 GMT

I just need the address to send your equipment back to you please.

Re: Returning equipment

Daniel0210 — Tue, 20 Jun 2023 17:56:50 GMT

We are customers here but if you’ve cancelled successfully Sky usually send out the returns packaging near the end of a cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the account is registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returning equipment

oldfella — Tue, 20 Jun 2023 17:56:53 GMT

@Mizunoman wrote:

I just need the address to send your equipment back to you please.

Hi @Mizunoman

Hi
See the following link for all Sky returns information.

https://www.sky.com/help/articles/return-tv-broadband.

If necessary you can use you own Packaging and also print your own labels.
Ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired.