topic Sky not working in Sky Q

Sky not working

Michelle+Lawrence — Tue, 20 Jun 2023 16:11:41 GMT

Unable to pair viewing card

unable to watch sky sports

unable to record programmes

Re: Sky not working

oldfella — Tue, 20 Jun 2023 16:15:27 GMT

@Michelle+Lawrence wrote:

Unable to pair viewing card

unable to watch sky sports

unable to record programmes

Hi @Michelle+Lawrence

First try a reboot if you haven't already

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Sky not working

Michelle+Lawrence — Tue, 20 Jun 2023 16:27:00 GMT

It says viewing card

install not complete

an active broadband connection is required.

Re: Sky not working

GD1 — Tue, 20 Jun 2023 16:29:49 GMT

@Michelle+Lawrence Is this a new Q box you've received from Sky? Have you ensured the box is connected to your broadband?

Re: Sky not working

Michelle+Lawrence — Tue, 20 Jun 2023 16:31:36 GMT

Yes it is

Re: Sky not working

GD1 — Tue, 20 Jun 2023 16:35:21 GMT

@Michelle+Lawrence wrote:

It says viewing card

install not complete

an active broadband connection is required.

The last messages is sugesting it's not getting a broadband connection.

I would power down the Q box by removing the plug from the wall, unplug the hub, plug the hub back in, once up & running plug the Sky Q box back in.