topic Re: Sky TV viewing logs in Sky Q

Sky TV viewing logs

AmaechiO — Tue, 20 Jun 2023 12:15:17 GMT

Is there any way to access historic viewing logs?

I had builders in my house recently and they broke my TV but they are refuting it. I don't really have a way to prove it was them so was thinking logs of my Sky TV viewing would help. It's a long shot and I'm open to other suggestions.

Re: Sky TV viewing logs

Daniel0210 — Tue, 20 Jun 2023 12:22:16 GMT

@AmaechiO

I'm not aware of there being any kind of record of your viewing history.

Re: Sky TV viewing logs

TimmyBGood — Tue, 20 Jun 2023 12:43:30 GMT

@AmaechiO

Sky does potentially harvest usage data from Q hardware: I guess you could try a Subject Access Request under your Data Protection Act rights.

Viewing Data, Usage Data and User Generated Content

Information about how you or your household use, access, view, share, contribute to, or otherwise interact with Sky and/or third-party products, services, content, and websites.

This includes the content you watch and how long you watch it for (we call this viewing activity), as well as content you add to your Playlist (if using Sky Glass or Sky Stream).

https://www.sky.com/help/articles/sky-privacy-and-cookies-notice

Re: Sky TV viewing logs

AmaechiO — Tue, 20 Jun 2023 14:47:53 GMT

Thank you @TimmyBGood. I just found a form for that here https://www.sky.com/help/forms/customer-information-request in case anyone else needs it.