topic Nothing working since storm in Sky Q

Nothing working since storm

667+kate — Tue, 20 Jun 2023 10:25:07 GMT

I have no lights or life in my sky q box. But all other electrical items plugged in are working ?

Re: Nothing working since storm

GD1 — Tue, 20 Jun 2023 10:26:49 GMT

@667+kate If the box has no power to it and you've check the leads and tried different socket you'll need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Nothing working since storm

Daniel0210 — Tue, 20 Jun 2023 10:27:23 GMT

@667+kate

Have you tried a device (that you know works) in the plug socket that your Sky box is attached to to rule out a socket issue?